Last updated: October 2026
Who we are
Arovelo Group is a company registered in a UAE free zone. In this policy, "Arovelo", "we" and "us" mean Arovelo Group. We are responsible for the personal information you share with us through arovelo.com.
What we collect
When you book a service, request a quote or contact us, we collect:
- Your name, email address and phone number
- Where you are moving from and to
- Your selected service, preferred start date and requirements
- Your answers to our pre-consultation questionnaire, such as your reason for moving, household, school, accommodation, pet and healthcare needs
- Your consultation time, booking reference and order details
- Payment confirmations from our payment gateway (we never see or store your full card number)
How we use it
We use your information to plan and deliver your services, to prepare for your consultation, to send booking confirmations, receipts and calendar invites, to answer your questions, and to improve our website. We only send marketing emails if you have agreed to receive them.
Who we share it with
We share information only with the people and services that help us deliver your move, such as licensed property partners, business setup partners and schools you ask us to contact, and with service providers that run our website: our host, our payment gateway and email delivery services. Each one only receives what it needs.
Documents
We only collect the information we need at each stage. Please do not send passports or other sensitive documents through our website forms; when documents are needed, we request them later through a secure channel with an appropriate privacy notice.
Cookies and analytics
We use cookies to keep the website working and, with your consent, to measure visits and the performance of our advertising. You can change your choice at any time. See our cookie policy for details.
How long we keep it
We keep your booking and order records for as long as we need them to deliver our services and meet our legal and accounting obligations, then we delete or anonymise them.
Your rights
You can ask to see, correct or delete the personal information we hold about you, or object to how we use it. Email info@arovelo.com and we will reply within 30 days.
Contact
Questions about this policy? Email info@arovelo.com or use our contact form.