Last updated: October 2026
Consultations
You can reschedule your consultation free of charge up to 24 hours before it starts. If you cancel more than 24 hours before, we refund the full fee. Cancellations within 24 hours, or missed calls, are not refunded.
Consultation credit
Once your relocation consultation has taken place, the AED 199 fee is not refunded in cash. It is credited once towards a later eligible relocation package bought with the same email. If you buy a package and later cancel it, the credit is treated as part of the package price.
Relocation and property packages
You can cancel within 14 days of payment for a full refund, as long as we have not started work on your move. After work has started, we refund the value of the services not yet delivered.
Quoted services
Refunds for VIP Relocation Concierge, Business Setup and Settling-In Lifestyle Assistance follow the terms in your written quotation. Government, provider and third-party charges already paid on your behalf cannot be refunded.
Declined applications
Licensing and bank approvals are determined by the relevant authorities and banks and are not guaranteed. Fees for services already commenced or completed and non-recoverable third-party charges may not be refundable if an application is declined, subject to applicable law and the terms provided before payment.
Third-party fees
Government, embassy and third-party fees paid on your behalf cannot be refunded by Arovelo once they have been paid.
How refunds are paid
Refunds go back to the card you paid with in AED. Most banks show the refund within 5 to 10 working days.
How to ask for a refund
Email info@arovelo.com with your order number (it starts with AR-). We confirm your refund by email.