Last updated: October 2026
About these terms
These terms apply when you use arovelo.com, book a service or accept a quote from Arovelo Group. By paying, you agree to them.
Our services
Arovelo provides relocation guidance and coordination, business setup coordination, property search assistance, and living and lifestyle services. Visa, licence, banking and government decisions are made by the relevant authorities and banks, and we cannot guarantee their outcome. Arovelo provides advisory and coordination services, not licensed real estate brokerage, regulated insurance advice or pet transport; licensed professionals handle regulated work.
Bookings and payment
Prices are in UAE dirhams (AED); approximate US dollar amounts are shown for guidance only and payment is taken in AED. Checkout shows the full price. Consultations and fixed-price packages are paid in full at checkout by Visa or Mastercard debit or credit card. For relocation and property packages, visa/government fees, rent deposits, agency fees, flights and removals are additional unless expressly included in your quotation.
Consultation credit
Your AED 199 relocation consultation fee is credited once towards a later eligible relocation package (Standard, Enhanced or VIP) bought with the same email. The credit is not a cash refund and cannot be exchanged or transferred. The AED 199 Business Setup In-Depth Consultation is not credited against other services.
Quoted services
VIP Relocation Concierge, Business Setup and Settling-In Lifestyle Assistance are quoted. We send a personalised written quotation and a secure payment link, and the quotation becomes part of these terms when you pay it. For Business Setup, the quotation includes all agreed services and fees, with one payment to Arovelo; Arovelo then pays the agreed providers. Exclusions and potential additional costs are listed in the quotation. We aim to reply to quotation requests within 48 hours.
Approvals and declined applications
Licensing, visa and bank approvals are determined by the relevant authorities and banks, not by Arovelo, and are not guaranteed. Fees for services already commenced or completed and non-recoverable third-party charges may not be refundable if an application is declined, subject to applicable law and the terms provided before payment.
Support periods
Package support is time-limited, as stated for each package, and is provided within stated service hours and reasonable-use limits.
Your responsibilities
You agree to give us accurate, complete information and documents, and to tell us promptly if anything changes. Delays caused by missing or incorrect information are outside our control.
Changes and cancellations
You can reschedule a consultation free of charge up to 24 hours before it starts. Cancellations and refunds follow our refund policy.
Liability
We provide our services with reasonable care and skill. Nothing in these terms limits liability that cannot be limited by law.
Governing law
These terms are governed by the laws of the United Arab Emirates and the rules of the free zone where Arovelo Group is registered.